Privacy Policy of Lo Tickets
Last updated: 31st April 2024
Introduction
Welcome to Lo Tickets. We are committed to protecting your privacy and ensuring transparency in the processing of your personal data. This Privacy Policy explains how we, Lo Tickets, collect, use, share, and protect personal information of the users of our website www.lotickets.com, in compliance with the General Data Protection Regulation (GDPR).
Information We Collect
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Personal Data
- Directly Provided Data: When you use our services, such as booking a cruise or filling out a contact form, we collect personal information that you provide, which includes your name, email address, telephone number, and payment details.
- Automatically Collected Data: We automatically collect certain information when you visit our website, including your IP address, device type, browser type, and your activities on our site. This data is collected through cookies and similar technologies.
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Cookies and Tracking Technologies
- We use cookies and third-party tracking tools, such as Google Analytics, to improve your experience, analyze site usage, and assist in our marketing efforts. These tools collect information such as your IP address, browser type, and pages visited on our site, helping us understand visitor behavior and improve our services. You can manage your cookie preferences through our Cookie Consent Manager.
How We Use Your Information
- To Provide Services: We use the information collected from our query form and site usage data to process your inquiries, tailor our services to your needs, manage your account, and provide customer support.
- For Analysis and Site Improvement: We analyze collected data to enhance website functionality and user experience.
- For Marketing Purposes: With your explicit consent, we use your information to send you targeted marketing communications.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: We may use your data for marketing purposes based on your explicit consent.
- Contractual Necessity: Processing necessary to fulfill a contract with you, such as completing a booking.
- Legal Obligations: Processing required to comply with legal obligations.
- Legitimate Interests: Processing necessary to support legitimate interests pursued by us, as long as such processing does not outweigh your rights and freedoms.
Sharing Your Information
We share your information with trusted third-party service providers who assist us in operating our website and conducting our business. These providers include marketing platforms and analytic tools like Google Analytics. We ensure all third parties respect the security of your personal data and treat it in accordance with the law.
Your Rights Under GDPR
As an EU resident, you have the following rights:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request correction of inaccurate or incomplete data.
- Erasure: You can request the deletion of your personal data.
- Restrict Processing: You can request the restriction of processing of your personal data.
- Data Portability: You can request the transfer of your personal data.
- Object: You can object to the processing of your personal data.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
Data Retention
We retain your personal data only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of our services, making data-driven business decisions, complying with our legal obligations, and resolving disputes.
Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be posted on our website. We will communicate any significant changes to you via email or through our website.
Contact Us
If you have any questions or concerns about our use of your personal information, please contact us at:
Email: [email protected] Address: P O Box 8545, Scottsdale, AZ 85260, USA